Every alert in the Pondurance platform is reviewed and triaged by a certified, U.S.-based SOC analyst who understands your unique risk profile and then works directly with your team. Automation supports our process — but real humans add the insight and context needed to reduce false positives and alert fatigue.

When a threat is detected, our SOC analysts jump into action. We immediately validate the threat to minimize false positives, contextualize it based on global threat intelligence, prioritize it based on your unique risk, and take immediate action to disrupt and contain it when possible. Then, we alert your team with actionable next steps. Unlike some providers, we don’t just send alerts — our SOC analysts help your team contain and resolve threats in real time.

With Pondurance, you interact directly with the certified SOC analysts who are monitoring threats to your environment 24/7. They’ll get to know your name, your business, and your unique risk profile. While a “concierge” model sounds nice, it's really just a way to reduce the number of certified analysts and reduce the ratio of SOC analysts to customer accounts.

Pondurance was built to help mid-market organizations who handle PHI and PII meet all their cybersecurity needs and regulatory requirements, without straining internal resources. These organizations need more than MDR for threat detection, analysis and remediation and top-tier digital forensics and incident response (DFIR). Our full suite of advisory services — including risk assessment, penetration testing, compliance audits, and more — ensure you can eliminate risk efficiently and effectively, with one trusted provider.

Pondurance tailors your solution based on size, risk, and existing tools you’re already using. Our flexible, volume-based pricing means you only pay for what you need — not bloated features you’ll never use. Unlike some providers who will sell you a one-size-fits-all “black box” MDR. Our platform includes unlimited user seats, your team can scale and collaborate freely — without tracking licenses or worrying about rising costs.