Playbook: Eliminating Breach Risks — 2025 Edition for midmarket organizations.
Playbook: Eliminating Breach Risks — 2025 Edition for midmarket organizations. Download to learn more
HOW IT WORKS
World class digital forensics on demand
Incident Response Plan
Our team will provide you with a template for an incident response plan (IRP) and help you in review/advice on specifics for your plan. We’ll also participate in tabletop exercises to ensure smooth execution of the plan
Priority Access and Rapid Reponse
Minutes matter in incident response. With a Pondurance IR Retainer, you will have our expert team at work typically in less than 2 hours.
Flexibility to Use Prepaids for Any of our Services
Every organization needs to do a security risk analysis or regulatory compliance assessment each year. If you don’t have an incident, you can apply your retainer towards those advisory services.
Only Pay for What You Need
Your retainer payments are available on a graduated scale that reflects your organization’s size and cyber risk profile. Choose the one that is right for you.
INCIDENT RESPONSE RETAINER
Priority access to top tier DFIR services
Monthly payments for the DFIR services you’ll certainly need
WHY A RETAINER
When you have an incident, every second matters
The most important thing about an IR Retainer is the quality and experience of the team that comes with it. The Pondurance DFIR team is trusted to carry out over 100 incidents every year by over 40 of the largest cyber insurance carriers.
We begin working on your incident in as little as 1 hour.
195 days
Average time to identify a breach is 195 days — plus 66 days to contain one.
— Varonis, Data Breach Response Times: Trends and Tips
Challenges & Pain Points
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A DFIR partner needs to be on-panel with your cyber liability insurance provider or costs may not be covered
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Rapid access to DFIR services is crucial for potentially containing threats before harms occur
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Attorneys will want the DFIR firm they trust to be retained under attorney-client privilege to minimize financial and legal risks
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Experienced breach response DFIR will use the MITRE ATT&CK framework to determine the root cause of the breach
How an IR Retainer Can Help
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Ensures priority access to our veteran DFIR team in hours
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Provides cost predictability to minimize financial strain
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Works under legal privilege providing attorney with essential information confidentially to determine data breach notification is required under state and/or federal statutes
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Accelerates resolution time to reduce disruption and harms
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Ensure regulatory compliance breach notification, and minimizes risks under security and privacy regulations
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Minimize disclosures that could lead to liability regarding data security requirements
PONDURANCE IR RETAINER SERVICES
Everything you need for a quick response
24/7/365 Incident Response Hotline
Pondurance’s DFIR services can be activated by calling us at 888-385-1720 or emailing us at DFIR@pondurance.com and we will begin work in as little as 2 hours or less. The DFIR Hotline is answered 24 hours a day, 365 days a year by a Pondurance security analyst or security engineer. That person will work with you to determine the proper response and will engage other Pondurance resources as required.
WHY PONDURANCE
Pondurance is the only MDR solution built to eliminate breach risks
Consumer-class user portal
Track tickets, view real time metrics, and collaborate with SOC analysts through a single, streamlined and intuitive user interface. With a glance at your dashboard, you’ll see the most relevant information about your networks.
Rapid implementation
Get up and running fast. Pondurance integrates with your existing security stack, minimizing downtime and disruption. We can meet you where you are in your cybersecurity journey, and adapt or scale our services as your needs mature in the future.
Visibility across entire attack surface
Get 360-degree visibility in our consumer-grade user portal. Ingest data from your entire attack surface — endpoints, network, identity, apps, cloud, and IoT — and view it in one centralized dashboard.
Access to trusted advisors
Our trusted security advisors become an extension of your team, rounding out any gaps in your internal security resources. From a virtual CISO, to our expert analysts and threat hunters, to certified consultants for risk assessments, compliance audits, and more, we work to provide everything and everybody you may need to eliminate breach risks and ensure cybersecurity and data privacy compliance.
Proprietary risk analytics
Cut through noise to surface the highest-risk threats first. As a modern MDR solution, Pondurance correlates telemetry across all potential threat entry points and incorporates world-class threat intelligence to better validate and contextualize alerts. Our proprietary Pondurance Exposure Index™ provides continuous threat exposure management (CTEM).
Integrate with existing infrastructure
We believe you shouldn't have to rip out tools and technologies you've already invested in and are happy with. The cloud-native Pondurance Platform integrates any existing EDR tools you have, and ingests logs from hundreds of existing network, identity, cloud, app and IoT systems. The result is rapid and easy implementation — without creating security gaps or overlapping capabilities.
STILL HAVE QUESTIONS?
Check out these Frequently Asked Questions
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How do we get 24/7 coverage from your managed detection and response services?Pondurance’s security analysts are U.S. citizens based in the U.S. We work in shifts to operate 24/7. Our security operations centers are powered by highly skilled analysts, threat hunters, and incident responders that are always available to respond. We know it’s difficult to find and retain the right security talent, but we are able to compete for the best talent in the industry. We make our experts available to you with our services.
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Why should I choose Pondurance MDR over other services?There are many providers on the market and many options when shopping for a cybersecurity solution. With Pondurance MDR: Your data is your data, you have full access to it at all times. This means you get access to the same SIEM tools as our analysts. We provide guided personalized recommendations tailored to your specific cybersecurity needs, we’re not one size fits all! All of our analysts are US citizens and our SOCs are based in the US. Your data will never leave the US border. Our strong cybersecurity consulting practice enhances your MDR because we know the difference between compliance and security. We integrate with your existing security control investments so you don’t need to rip and replace! We will also provide end-to-end management of leading endpoint detection and response platforms, like Crowdstrike and SentinelOne. If you want more information on how we can fit with your current set up, reach out to us to talk to an expert, no hard sells. We promise!
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How long does MDR take to implement?We know that you want to get up and running with managed detection and response quickly! Once you sign up with us, you will be assigned to one of our implementation teams with both project management and technical professionals. They will quickly and efficiently get you up and running in about 4-6 weeks. During this time, we provide all tools, analytics, cloud setup and account access as well as walk you through internal deployments of hardware and virtual components including log forwarders and agents. You’ll be up and running quickly and will enjoy the added security of Pondurance MDR!
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Can we use our own endpoint detection and response vendor with your services?When you sign up for our managed detection and response services, you have a couple of options for managed endpoint detection and response vendors. You are welcome to keep your existing solution as we can ingest data from leading EDR platforms and create alerts. OR you may want to use one of our endpoint detection and response solutions that provides real time analysis conducted by trained individuals who can find things that tools tend to miss. Either way, your endpoint data is covered with our MDR services.
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Can you log data from on-premises and cloud?Yes! We can ingest data across endpoint, network, log and cloud environments. This includes: Remote laptops, tablets, mobile devices and desktops Data centers Machines in your office Data from cloud environments like AWS, Azure and Google Cloud Platform Software-as-a-Service data And Office 365 data We call this 360° visibility as we can ingest any data you would like us to monitor for a potential threat! With this added security, you will truly have a modern security program.