5 MDR Considerations for Healthcare

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Cyberthreats Are More Profitable When Lives Are At Risk

Healthcare is one of the largest and fastest-growing industries that require around-the-clock cybersecurity support. As the industry continues to grow, healthcare providers will process more protected health information as a result of providing patient services. The road map to improve such care broadens the attack surface with complicated IT systems, HIPAA compliance requirements, and legacy medical devices.

Managed detection and response (MDR) use within the healthcare industry is growing. Overall, Gartner projects spend to reach $4 billion in the next four years. After reading this guide, you will have a better understanding of the challenges that are causing leaders to turn to MDR service providers. This guide covers the difference between SIEM, managed security service provider (MSSP), and MDR components; security challenges healthcare leaders face; how to evaluate MDR providers for healthcare; and Pondurance’s approach to a managed detection and closed-loop incident response.

Healthcare Organizations Face Growing Challenges When Trying to Protect Themselves From Cyberattacks


Detection and Response Maturity Model


Healthcare Organizations Find It Expensive and Difficult To Build an Internal Security Operations Center (SOC)


Threat actors are getting smarter and circumventing prevention tools. Tools that were used in the past to detect phishing attacks or threats like ransomware are no longer sufficient. More often, we are seeing insider threats, account takeovers, and attacks entering through outdated and legacy medical devices.

Healthcare facilities of all sizes continue to be prime targets for ransomware attacks, mainly due to the complex digital landscape, compliance requirements, and the valuable source of sensitive data they process. The number of ransomware attempts reported in the healthcare industry rose by 123%, while attackers collected more than $2.11 million in ransom payments. The ransom payments are only part of the total cost of the attack, while other contributors such as downtime, legal, public relations, and more have a significant impact on a healthcare organization’s bottom line. 

$20.8 billion is the cost healthcare incurred in downtime.

Traditional MSSPs or SIEMs Do Not Provide the Value Healthcare Organizations Need

Many MSSPs and SIEMs do not have the detection and response capabilities that healthcare networks require. They only alert the security teams, which causes a backlog of tickets to search through, often creating false positives that lead to alert fatigue. Many healthcare IT and security professionals spend more time triaging alerts from MSSPs than they can respond to. SIEMs are difficult to maintain, have stale correlation rules, and are expensive from both a storage and management perspective.

Technology is not enough to defend against today and tomorrow’s cyber threats. Healthcare organizations need trained security analysts to monitor, investigate, and triage alerts on a 24/7 basis. Security professionals in the healthcare industry are turning to MDR services to gain 360-degree visibility into the most vulnerable aspects of their healthcare network and devices.


Supports threat detection, compliance and security incident management through collection and analysis of security events.

Provides outsourced monitoring and management of security devices and systems.

Provides remotely delivered modern 24/7 SOC capabilities to rapidly detect, analyze, investigate, and actively respond to threats.

Core Components of MDR

Key areas when evaluating a MDR provider

How do you know if adding MDR services is the right move for your organization? Gartner suggests that you consider a MDR provider if you need remotely delivered modern 24 x 7 SOC functions and there are no existing internal capabilities or if you need to accelerate or augment existing capabilities. You should also consider a MDR provider if there is no one in-house to respond to threats that require immediate attention. We recommend the following criteria when evaluating MDR vendors:

Technology Stack

What tools are you using now? Can your MDR provider make you better while leveraging some of your existing investments?

Fits With Your Policies

Does the MDR provider’s containment approach integrate with your organization’s policies and procedures?

Monitor On-Premise & Cloud Assets

Can they support your on- premises and cloud environments?

Custom Reports Including Compliance

MDR providers should provide custom reports including those needed for compliance.

Real-Time Alerts Backed buy Human Intelligence

Does the MDR provider have a fully managed and monitored log? Can they provide real-time alerts? Are the alerts reviewed by experts to only alert you when action is needed to stop an attack?

Incident Response and Remediation

Does the MDR provider offer incident response capabilities? Can they help minimize losses and prevent future incidents?

Experience With Your Industry

Do they have experience with your industry? Do they work with other organizations that are similar in size to yours?

As you begin your search for a new vendor, you want to find the one that works best for your healthcare infrastructure. Find out whether the vendor specializes in the complex healthcare landscape, is able to integrate with your current technology stack, or is able to monitor your cloud environments.

The right MDR vendor will fit seamlessly into your healthcare organization and existing security protocols. The vendor must have decades of experience working with the complex IT landscape, medical devices and endpoints, and healthcare infrastructure so you can stay one step ahead of attackers.

Pondurance's Approach to MDR


approach to mdr

How Pondurance Can Help

Our mission is to ensure that every organization is able to detect and respond to cyber threats – regardless of size, industry or current in-house capabilities. We combine our advanced platform with decades of human intelligence to decrease risk to your mission.


Recognized by Gartner, Pondurance provides 24/7 US-Based SOC services powered by analysts, threat hunters and incident responders who utilize our advanced cloud-native platform technology to provide you with continuous cyber risk reduction. By integrating 360 degree visibility across log, endpoint and network data and with proactive threat hunting we reduce the time it takes to respond to emerging cyber threats. Pondurance MDR is the proactive security service backed by authentic human intelligence. Technology is not enough to stop cyber threats.


When every minute counts, organizations need specialized cybersecurity experts to help them respond to a compromise, minimize losses, and prevent future incidents.

Pondurance delivers digital forensics and incident response (DFIR) services with an experienced team capable of guiding you and your organization every step of the way. This includes scoping and containing the incident, determining exposure through forensic analysis and helping to quickly restore your normal operations.


Our specialized consultancy services will help you assess systems, controls, programs and teams to uncover and manage vulnerabilities. Our suite of services ranges from penetration testing to red team exercises, along with compliance program assessments for highly regulated industries. We provide security incident response and business continuity planning to put you in the best position to defend against and respond to cyberattacks.


Pondurance delivers world-class managed detection and response services to industries facing today’s most pressing and dynamic cybersecurity challenges including ransomware, complex compliance requirements and digital transformation accelerated by a distributed workforce.

By combining our advanced platform with our experienced team of analysts we continuously hunt, investigate, validate and contain threats so your own team can focus on what matters most.

Pondurance experts include seasoned security operations analysts, digital forensics and incident response professionals and compliance and security strategists who provide always-on services to customers seeking broader visibility, faster response and containment and more unified risk management for their organizations.