5 MDR Considerations for Healthcare

Cyberthreats Are More Profitable When Lives Are At Risk

Healthcare is one of the largest and fastest-growing industries that require around-the-clock cybersecurity support. As the industry continues to grow, healthcare providers will process more protected health information as a result of providing patient services. The road map to improve such care broadens the attack surface with complicated IT systems, HIPAA compliance requirements, and legacy medical devices.  

Managed detection and response (MDR) use within the healthcare industry is growing. Overall, Gartner projects spend to reach $4 billion in the next four years. After reading this guide, you will have a better understanding of the challenges that are causing leaders to turn to MDR service providers. This guide covers the difference between SIEM, managed security service provider (MSSP), and MDR components; security challenges healthcare leaders face; how to evaluate MDR providers for healthcare; and Pondurance’s approach to a  managed detection and closed-loop incident response.

nurse tablet

Detection and Response Maturity Model

Organizations Considering MDR Have varying levels of maturity

Healthcare Organizations Find It Expensive and Difficult To Build an Internal Security Operations Center (SOC)

as a result, they lack 24/7 Detection and response capabilities

Threat actors are getting smarter and circumventing prevention tools. Tools that were used in the past to detect phishing attacks or threats like ransomware are no longer sufficient. More often, we are seeing insider threats, account takeovers, and attacks entering through outdated and legacy medical  devices.  

Healthcare facilities of all sizes continue to be prime targets for ransomware attacks, mainly due to the  complex digital landscape, compliance requirements, and the valuable source of sensitive data they  process. The number of ransomware attempts reported in the healthcare industry rose by 123%, while  attackers collected more than $2.1 million in ransom payments.1 The ransom payments are only part of the total cost of the attack, while other contributors such as downtime, legal, public relations, and  more have a significant impact on a healthcare organization’s bottom line. 

Traditional MSSPs or SIEMs Do Not Provide the Value Healthcare Organizations Need

Many MSSPs and SIEMs do not have the detection and response capabilities that healthcare networks require. They only alert the security teams, which causes a backlog of tickets to search through, often creating false positives that lead to alert fatigue. Many healthcare IT and security professionals spend more time triaging alerts from MSSPs than they can respond to. SIEMs are difficult to maintain, have stale correlation rules, and are expensive from both a storage and management perspective.  

Technology is not enough to defend against today and tomorrow’s cyber threats. Healthcare organizations need trained security analysts to monitor, investigate, and triage alerts on a 24/7 basis. Security professionals in the healthcare industry are turning to MDR services to gain 360-degree visibility into the most vulnerable aspects of their healthcare network and devices. 

Core Components of MDR

Key Areas When Evaluating an MDR Provider

Key areas when evaluating MDR provider

How do you know if adding MDR services is the right move to protect your healthcare network from threats? Gartner suggests that you consider an MDR provider if you need remotely delivered, modern, 24/7 SOC functionality when there are no existing capabilities or when an organization needs to accelerate or augment existing capabilities. Healthcare security and risk management leaders should consider an MDR provider if there is no one in-house to respond to threats that require immediate attention.

We recommend following the following criteria when evaluating MDR providers:

  • Technology Stack: What tools are you using now? Can your MDR provider make you better while leveraging some of your existing investments?
  • Fits With Your Policies: Does the MDR provider’s containment approach integrate with your organization’s policies and procedures?
  • Monitor On-Premises and Cloud Assets: Can the provider support your on-premises and cloud environments?
  • Custom Reports Including Compliance: Does the MDR provider offer customer reports including those needed for HIPAA?
  • Real-Time Alerts Backed by Human Intelligence: Does the MDR provider have a fully managed and monitored log? Does the provider offer real-time alerts? Are the alerts reviewed by experts to alert you only when action is needed to stop an attack?
  • Incident Response and Remediation: Does the MDR provider offer incident response capabilities? Can the provider help minimize losses and prevent future incidents?
  • Experience With Your Industry: Does the provider have experience with your industry? Does the provider work with other organizations that are similar in size to yours?

As you begin your search for a new vendor, you want to find the one that works best for your healthcare infrastructure. Find out whether the vendor specializes in the complex healthcare landscape, is able to integrate with your current technology stack, or is able to monitor your cloud environments.

The right MDR vendor will fit seamlessly into your healthcare organization and existing security protocols. The vendor must have decades of experience working with the complex IT landscape, medical devices and endpoints, and healthcare infrastructure so you can stay one step ahead of attackers.

Pondurance's Approach to MDR

approach to mdr

How Pondurance Can Help

Our mission is to ensure that every organization is able to detect and respond to cyber threats — regardless of size, industry, or current in-house capabilities. We combine our advanced platform with decades of human intelligence to decrease risk to your mission.

Closed-Loop Managed Detection and Response

Recognized by Gartner, Pondurance provides 24/7 U.S.-based SOC services powered by analysts, threat hunters, and incident responders who utilize our advanced cloud-native platform to provide you with continuous cyber risk reduction. By integrating 360-degree visibility across log, endpoint, and network data and with proactive threat hunting, we reduce the time it takes to respond to emerging cyberthreats.

Pondurance MDR is the proactive security service backed by authentic human intelligence. Technology is not enough to stop cyber threats. Human attackers must be confronted by human defenders.

Incident Response

When every minute counts, organizations need specialized cybersecurity experts to help them respond to a compromise, minimize losses, and prevent future incidents.

Pondurance delivers digital forensics and incident response services with an experienced team capable of guiding you and your organization every step of the way. This includes scoping and containing the incident, determining exposure through forensic analysis, and helping to quickly restore your normal operations.

Security Consultancy Services

Our specialized consultancy services will help you assess systems, controls, programs, and teams to uncover and manage vulnerabilities. Our suite of services ranges from penetration testing to red team exercises, along with compliance program assessments for highly regulated industries. We provide security incident response and business continuity planning to put you in the best position to defend against and respond to cyberattacks.

About Pondurance

Pondurance delivers world-class managed detection and response services to industries facing today’s most pressing and dynamic cybersecurity challenges including ransomware, complex compliance requirements, and digital transformation accelerated by a distributed workforce.

By combining our advanced platform with our experienced team of analysts we continuously hunt, investigate, validate, and contain threats so your own team can focus on what matters most.

Pondurance experts include seasoned security operations analysts, digital forensics and incident response professionals, and compliance and security strategists who provide always-on services to customers seeking broader visibility, faster response and containment and more unified risk management for their organizations.

Visit pondurance.com for more information.